Does pk64 sell my information?

No, pk64 never sells your personal information to third parties. Your data is used solely to provide platform services, maintain security, and fulfill legal obligations.

How secure are my KYC documents?

Your KYC documents are stored on encrypted servers and can only be accessed by authorized pk64 staff for verification purposes. They are never shared with third parties and are deleted once the legally required retention period has passed.

Can I request deletion of my information?

Yes, you can request deletion of your data by emailing support@pk64.xyz. However, certain data (such as transaction records) must be retained for a specified period due to legal obligations. We will provide full details in such cases.

Will pk64 send me marketing messages?

pk64 will only send promotional offers and bonus notifications with your consent. You may withdraw this consent at any time via your account settings or by contacting support.

What will pk64 do in the event of a data breach?

In the event of a data breach, pk64 will immediately notify affected members by email, take the necessary steps to address the situation, and inform the relevant authorities. Our security team monitors the platform 24/7.

pk64 | Privacy Policy — How We Protect Your Data

1. Introduction

Pk64 (https://pk64.xyz) is a trusted online gaming platform in Bangladesh. We understand how important your privacy is to you. This Privacy Policy explains in detail how your personal information is collected, used, and protected when you use our services on pk64.

This Privacy Policy applies to pk64's website, mobile app, and all other digital services. By using pk64's services, you confirm that you have read and agreed to this Privacy Policy in full.

We review and update this policy on a regular basis. You will be notified of any significant changes. We recommend visiting this page periodically to stay informed.

Pk64 respects your personal information and never uses it without your consent. If you have any questions about our Privacy Policy, please contact us at [email protected].

2. What Information We Collect

To provide our services and maintain platform security, pk64 may collect the following types of information:

Type of Information	Example	Purpose of Collection
Identity Information	Name, date of birth, nationality	Account verification & KYC
Contact Information	Email, phone number	Account management & communication
Financial information	BKash/Nagad number, transaction history	Payment Processing
ID Document Information	NID or passport number	Age & Identity Verification
Device & Technical Information	IP address, browser, OS	Security & Fraud Prevention
Usage Data	Game history, betting records	Service Improvement & Personalized Experience

Pk64 only collects information that is necessary. We do not ask for unnecessary or excessive data.

3. How Information Is Collected

Pk64 collects your information through several methods. Each approach is fully transparent and done with your knowledge:

At Registration: Information you provide directly when creating an account.
For KYC verification: Documents uploaded as proof of identity and address.
For Payment Transactions: Payment information during deposit and withdrawal processes.
During Gameplay: An automatic log of which games you played and how long you played them.
Cookies & Tracking: Cookies are used to enhance your browsing experience on the website.
For Support Inquiries: Information provided during live chat or email support interactions.

We never collect your information without your knowledge or consent.

4. Purpose of Data Use

Pk64 uses the information we collect for the following purposes:

To create, manage, and secure your account.
To process deposit and withdrawal transactions.
To prevent fraud through age and identity verification.
To provide a personalized gaming experience tailored to your preferences.
To send relevant bonuses and promotional offers (only with your consent).
To promote responsible gaming and monitor for problem gambling behavior.
To meet legal requirements and prevent money laundering.
For technical improvements and bug fixes on the platform.

Pk64 does not share any data with third parties for marketing or advertising purposes.

If you no longer wish to receive promotional emails or messages, you can unsubscribe through your account settings or contact our support team.

5. Data Sharing Policy

Pk64 treats the privacy of your information as its highest priority. Under normal circumstances, your data is never shared with third parties. However, it may be shared in the following limited situations:

Payment Processing: To process transactions with payment providers such as bKash, Nagad, and Rocket.
Legal obligations: To comply with lawful orders from courts or government authorities.
Fraud Investigation: Relevant authorities may be notified in cases of suspected money laundering or fraud investigations.
Technology Service Providers: Trusted technology partners involved in platform operations who adhere to the same privacy standards.

Outside of the cases listed above, pk64 will not sell, rent, or share your information under any circumstances. Before sharing data with any third party, we ensure they adhere to the same standard of privacy practices.

6. Cookies Policy

Pk64 uses cookies to enhance your browsing experience on the website. Cookies are small text files stored in your browser. The types of cookies pk64 uses:

Essential Cookies: Essential for maintaining login sessions and core platform functionality.
Functional Cookies: To remember your language preferences and settings.
Analytics Cookies: Used to understand page visit volumes — all data is completely anonymized.
Security Cookies: To detect fraud and cyberattacks.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect access to certain features on the platform.

Pk64 does not use third-party advertising or tracking cookies.

7. Data Security Measures

Pk64 uses industry-leading technology and practices to keep your data secure. Our security framework includes:

SSL/TLS Encryption: All data exchanged between your browser and our servers is fully encrypted.
Firewall Protection: Servers are protected by multi-layered firewalls.
Regular Security Audits: Regular cybersecurity audits conducted by third-party experts.
Restricted Access: Only authorized pk64 staff may access specific data.
Suspicious Activity Detection: Unusual logins or transactions are flagged automatically.
Data Backup: Regular data backups are maintained to prevent data loss in the event of a technical failure.

However, no transmission over the internet can be guaranteed to be completely secure. We therefore recommend that you use a strong password and keep your login credentials confidential to protect your account.

No pk64 representative will ever ask for your password, OTP, or full card number by phone or email. Any such request is a sign of fraud.

8. Data Retention Period

Pk64 does not retain data longer than necessary. Retention periods by data type are as follows:

Account information: For the duration your account is active, and up to 5 years after closure for legal purposes.
Transaction Records: Up to 7 years in accordance with financial regulations.
KYC documents: Up to 5 years after verification, as required by legal obligations.
Gaming Logs: Up to 2 years for security and dispute resolution purposes.
Marketing Consent: Deleted immediately upon withdrawal of consent.

Once the specified retention period has passed, data is automatically deleted or anonymized.

9. Your Rights

Every registered member of pk64 has the following rights regarding their personal information:

1

Right to Access Information

You can request to see what information we hold about you.

2

Right to Correct Information

You may request corrections to any inaccurate or outdated information.

3

Right to Delete Information

You may request deletion of your data where no legal obligation requires us to retain it.

4

Right to Restrict Processing

You may restrict the use of your data for specific purposes.

5

Right to Withdraw Consent

You may withdraw consent for marketing communications at any time.

6

Right to Data Portability

You may request a copy of your data in a portable format.

To exercise any of these rights, email us at [email protected]. We aim to respond within 30 business days.

10. Protection of Minors' Data

Pk64 is strictly for users aged 18 and above. We never knowingly collect information from minors.

Age verification is mandatory at the time of registration.
Any account found to belong to a person under 18 will be closed immediately.
If we become aware that data from a minor has been collected unintentionally, it will be deleted promptly upon request.

If you believe a minor is using pk64, please notify us immediately at [email protected].

A note for parents — please enable parental controls on your device and keep pk64 login credentials out of reach of children.

11. Changes to the Privacy Policy

Pk64 reserves the right to update this Privacy Policy at any time. For significant changes:

Details of any changes will be sent to your registered email address.
A notification about the updated policy will be displayed when you log in to the platform.
The "Last Updated" date at the top of this page will reflect the change.

Continued use of pk64 after any changes have been made will be considered acceptance of the updated policy.

12. Contact & Support

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact pk64:

Email: [email protected]
For general inquiries, visit our FAQ page View.
For Responsible Gaming support Responsible Gaming View page.

We take all data protection requests seriously and aim to respond within 30 business days.

Pk64 Privacy Policy — Your data is completely secure

End-to-End Encryption

Secure Data Storage

KYC Verification

No Selling of Data to Third Parties

Two-Factor Authentication

Time-Limited Data Retention

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